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Complaints Procedure

Complaints Procedure: our support staff are available to speak to you five days a week on +230 489 7888. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Global Ltd.
Suite 207, 2nd Floor, The Catalyst,
Silicon Avenue, 40 Cybercity
72201 Ebene
Republic of Mauritius

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

 

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Forex and CFDs are leveraged products which can result in losses greater than your initial deposit. Therefore you should only speculate with money that you can afford to lose.
Please ensure you fully understand the risks involved, seeking independent advice if necessary prior to entering into such transactions. Please click here to view our Risk Disclosure.

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Hantec Global is a trading name of Hantec Global Ltd. who is authorised and regulated by the Mauritius Financial Services Commission (FSC) in the Republic of Mauritius. License Number: C114013940.